We are pleased that you have decided to purchase a product of imes-icore.
In order to feel comfortable in case of a repair, we offer a comprehensive service in high quality as it is usual at imes-icore. Our technicians are quickly on site and perform a reliable and competent after-sales service.
Service/Support Industrial Systems
Phone: +49 (0) 6672 898-469
Fax: +49 (0) 6672 898-223
Furthermore we offer advanced and approved service possibilities with the help of remote maintenance via Internet and the use of our maintenance tool "Teamviewer". The connection is set up via Internet. Consequently, the end customer can follow and understand all processes on the screen together with our service team.
- Different applications or questions are explained and discussed together.
- You can be trained in new functions of the user interface "life" with the help of our parallel online support.
- Machine parameters can be optimized online directly in cooperation with the customer.
- An inspection of the machine status is immediately possible.
- A precise analysis of faults without losing time can be carried out before the planned service call in order to take the right measures and provide the adequate spare parts.
Thanks to these steps, an easy, fast and efficient communication is realized. The entire handling is less time and cost consuming for the customer.
The data protection is certainly ensured due to the professional service software. In the user menu there will not be forwarded or exchanged any data without the express of the customers consent.
Service operations always needs an order in written form. Out-of the warranty period with costs. :