RMA handling / instructions of return shipment

The RMA handling enables an immediate, quick and complete processing of your return.

Instructions of return shipment for:

•  Repairs

Please notify us about each return shipment in advance: RMA@imes-icore.de

We need the following information to create the RMA document:

• Customer number/company address
• Name/contact details of the clerk
• Article number and description of the disfuntcional article
• Serial number (if available)
• Original delivery document of the claimed item (delivery note/invoice)
  (if it is a built-in part of a machine, we need the delivery document of the machine or machine serial number)
• Error description

•  Returns
  

• of loan, sample and test parts
• of wrong deliveries
• of exchange deliveries
• sealed items 

Return shipment with a already created RMA covering letter for the open process.

If not available, please request at RMA@imes-icore.de

• Please enclose the completed RMA-covering letter to the part.
• Send your goods without any additional fee to the address given to you. 

Please notice – Pay attention!

• The client must submit a written complaint to imes-icore GmbH within seven days after receiving the goods at the destination. 
• A return shipment of the rejected goods only is permitted with prior consultation/agreement.
• For returns that are not attributable to the fault of imes-icore, a restorage fee of 20% of the original sales price will be charged or deducted from the credit.
• Custom-made products and software are generally excluded from return.
• Return of order-related picked goods only is possible with prior consulation.
• Goods where no delivery fee was payed will not be accepted (only by prior consultation).
• The return shipment must be made in suitable packaging to avoid transport damage.
• Sample returns must be complete and undamaged, otherwise no processing is possible and the price can´t be credited to your account.
• In case of exchange or revocation, the goods must be in a saleable condition. We may not be able to issue a credit note for damaged items or damaged sales packaging, opened packaging or trading units.
• Return – sealed goods/packaging
  By opening the sealed packaging/item you commit to purchase. A return is only possible after prior consultation and special agreement.
• The return of ELECTRONIC spare parts with an opened seal, which has not been authorized by the imes-icore service department, will be rejected.
• Repairs outside the warranty are not free. 

Complaints within the warranty:

• Please send your disfunctional good for inspection/repair using our RMA covering letter.
• Exchange deliveries are only made by us in exeptional cases, for example when reconditioned service parts are available. 
• An agreed exchange within the warranty is initially charged. Statements regarding the warranty only can be made after the complained goods have been inspected (in the case of warranty, a credit note will be issued). Please return the complained item within the period indicated in the delivery note using our RMA covering letter.
• The shipping costs are to be submitted by the orderer.